Our Store Policies

Shipping

Your order will be shipped via USPS Priority (3-5 days).

All plants sold are hand-selected. We examine all parts of the plant, including the roots, inspecting for any signs of disease or pest, to ensure the highest level of quality & health before packing. We only ship our best specimens.

We do our best to package every plant with the utmost care & attention to details. Once your order has been dropped off at the post office, any delays, mishandling by the courier, damage during transit or other circumstances are completely out of our control.

We ship on Monday or Tuesday. All orders placed on or after Tuesday will be processed the following Monday.

Return & Refund

Please understand that plants are perishable goods. Imperfect leaves or slight plant distress from transportation are not signs of poor plant quality or health. Having said so, please report any signs of plant stress (yellowing of leaves, stem/root rot, etc.) within 24 hours of receiving. Submit pictures to boygardening@gmail.com.

Note that any bruising or breakage of the plant as a result of courier mishandling is out of our control & therefore will not be substantive for return/refund/replacement.

We are unable to refund or replace plants due to weather conditions (extreme heat or cold), lost shipments due to courier handling, or stolen packages.

Please do your due diligence to understand certain plant needs prior to purchasing. We cannot refund or replace plants due to negligent care.

In the rare case that you receive a wrong order, please contact us within 24-hours of receiving your package with photo proof. We will make the final decision on whether to refund (fully or partially), send replacement, or request the plant/s to be sent back to us.

Any additional shipping fees implicated may or may not be requested of the customer.