Winter is coming! Add a heat pack to prevent cold damage to your plants.
72h Heat Pack
This listing is for a single heat pack, to be combined with a plant order.
Your order will be shipped via USPS Priority (3-5 days).
All plants sold are carefully hand-selected & inspected to ensure the highest level of quality & health before packing. We always examine all parts of the plant, including the roots, and check for any signs of disease or pest. We only ship our best specimens. This is our promise.
We do our best to package every plant with the utmost care & attention to details. Please understand that once your order has been dropped off at the post office, any delays, mishandling by the courier, damage during transit or other circumstances are completely out of our control.
We ship on Monday or Tuesday. All orders placed on or after Tuesday will be processed the following Monday.
Please understand that plants are perishable goods. Imperfect leaves or slight plant distress from transportation are not signs of poor plant quality or health. Having said so, please report any signs of plant stress (yellowing of leaves, stem/root rot, etc.) within 24 hours of receiving. Submit pictures to boygardening@gmail.com.
Note that any bruising or breakage of the plant as a result of courier mishandling is out of our control & therefore NOT substantive for return/refund/replacement.
We are unable to refund or replace plants due to weather conditions (extreme heat or cold), lost shipments due to courier handling, or stolen packages.
Please do your due diligence in understanding relevant plant needs prior to purchasing. We cannot refund or replace plants due to negligent care.
In the rare case that you receive a wrong order, please contact us within 24 hours of receiving your package with photo proof. We will make the final decision on whether to refund (fully or partially), send replacement, or request the plant/s to be sent back to us.
Any additional shipping fees implicated may or may not be requested of the customer.